FAQs

We're a small family business and we believe if you have a question, you deserve a straight answer. No jargon. No runaround. Just the truth.

If your question isn't covered below, email us at support@antiapex.com and a real person will get back to you within 24 hours.

Shipping & Delivery

How long does shipping take?

Orders are dispatched within 1 business day from our global fulfilment warehouses. Delivery typically takes 7 to 10 business days depending on your location. Every order includes free tracking so you know exactly where your package is the entire time.

Do you ship to my country?

Most likely, yes. We ship worldwide from our global fulfilment network. Over 250,000 products delivered across dozens of countries so far. Free tracked shipping on every order, no matter where you are.

How do I track my order?

You'll receive an email with your tracking number as soon as your order ships. Click the link and you can follow your package in real time. If you haven't received tracking within 2 business days, email us at support@antiapex.com and we'll sort it out for you straight away.

Is shipping free?

Yes. Free tracked shipping on every order, worldwide. No minimum spend. No hidden fees at checkout.

Returns & Guarantee

What if my product arrives broken or defective?

You're covered by our 90-day money-back guarantee. If your product has a defect or isn't working the way it should, we make it right. Replacement, repair, or full refund. Just email us at support@antiapex.com with your order number and a photo of the issue. We're a small team and we personally handle every case. No automated systems. No weeks of back and forth. We'll have it sorted within 48 hours.

How do I make a claim?

Email support@antiapex.com with your order number, a quick description of the problem, and a photo if you can. That's it. No forms. No hoops. Just tell us what happened and we'll take care of it.

Driveway Defender

What is the Driveway Defender?

The Driveway Defender is a steering wheel lock that uses a 5mm braided steel cable to connect your steering wheel to your seatbelt buckle. That buckle is crash-rated and welded to your car's chassis at the factory. With the cable locked in, the steering wheel physically cannot turn far enough to drive the car. Even if thieves get inside and start the engine, they're not going anywhere. Over 250,000 vehicles protected. Zero defeated. Ever.

How long does it take to install?

15 seconds. Loop the cable through the steering wheel, click into the seatbelt buckle, pull tight, lock. Done. Removal is even faster with the included keys. Most people make it part of their routine within the first couple of days. Park the car, lock the Defender, walk inside.

Will it fit my car?

The Driveway Defender fits 99% of vehicles. Sedans, SUVs, utes, trucks, vans. If your car has a steering wheel and a seatbelt buckle, it almost certainly fits. If you're unsure, email us at support@antiapex.com with your vehicle make and model and we'll confirm for you within hours.

Does it work with push button start cars?

Yes, and this is one of the biggest reasons people buy it. Push button start cars are the most targeted vehicles for theft right now because thieves use relay devices to clone your key fob signal and start your car without the key. The Driveway Defender makes that irrelevant. They can start the engine all they want. The steering wheel won't turn. The car isn't going anywhere.

What if I lose my keys?

Every Driveway Defender comes with 3 keys for exactly this reason. Keep one on your car keyring, one at home, and one as a backup somewhere safe. Three chances to never get locked out.

Is it visible from outside the car?

Yes. That's the whole point. Thieves don't pick locks at random. They scout cars first. When they see the Driveway Defender through your window, they move on to an easier target on the next street. The bright colour isn't a design choice. It's a weapon. Visibility is the first line of defence.

Can thieves cut through it?

The cable is 5mm military-grade braided steel engineered to resist bolt cutters, hacksaws, and pry bars. No security product on earth is 100% invincible and we won't insult you by claiming otherwise. But here's the reality: thieves want easy targets. They want to be in and out in under 60 seconds. The Driveway Defender makes your car the hardest one on the street. In over 250,000 vehicles, it has never been defeated.

Ghost Track

What is the Ghost Track?

The Ghost Track is a hidden vehicle tracker that connects to Apple Find My or Samsung SmartThings Find. It shows your car's location on your phone at any time. If your vehicle ever goes somewhere it shouldn't, you'll know exactly where it is in real time and you can give police the exact location for recovery.

Are there any monthly fees or subscriptions?

Zero. No monthly fees. No subscriptions. No hidden costs. You pay once and it works forever. Most competitor trackers charge $20 to $40 per month. Over two years, that's up to $960 just to know where your car is. The Ghost Track costs a fraction of that and never charges you again.

How does it connect to my phone?

It pairs through Apple Find My or Samsung SmartThings Find. Your vehicle shows up on your phone the same way your AirPods or headphones do. No extra apps to download. No accounts to create. Takes about 30 seconds to set up.

Does it work with Android?

Yes. Samsung users connect through SmartThings Find. Pairs instantly, no extra apps needed. Check your car's location from your phone, tablet, or computer.

How long does the battery last?

Up to 12 months depending on how often the tracker pings and environmental conditions. When the battery gets low, you'll get a notification on your phone. Pop it open, swap the battery, done. Takes 30 seconds.

How do I install it?

No wiring. No professional installation. The Ghost Track has military-grade magnets that attach to any metal surface in your vehicle. Most customers hide it under a seat, inside the chassis rail, behind interior panels, or in the boot lining. Stick it on, walk away. 10 seconds.

Can I move it between vehicles?

Yes. Pull it off, stick it on something else. Your partner's car, your caravan, trailer, boat, even tools on a worksite. One tracker, unlimited vehicles, forever. No re-pairing needed.

Will thieves find it?

The Ghost Track is the size of a matchbox and designed to stay hidden. The magnetic mount holds strong through mud, rain, and extreme heat. Thieves would need to know exactly where to look and spend serious time searching. Most stolen vehicles are recovered before they even think to check.

Does it work in underground car parks?

The Ghost Track needs signal to transmit location, same as your phone. In areas with no coverage, it won't update until signal returns. The good news is that most theft occurs in areas with coverage, and the tracker will ping the moment the vehicle moves back into range. You'll still get it back.

Road Guardian 360

What is the Road Guardian 360?

The Road Guardian 360 is a 4-channel dashcam that records front, rear, left, and right simultaneously in 1080P HD. Every angle around your vehicle captured at all times. If someone hits your car, cuts you off, or causes an accident, you have the proof. No more "your word against theirs."

Are there any monthly fees or subscriptions?

No. No subscriptions. No cloud fees. No hidden costs. All footage is stored locally on the included 32GB memory card. You buy it once and it's yours for life.

What does each camera cover?

Front camera covers the road ahead. Rear camera covers behind you. Left and right cameras cover your blind spots and side angles. Together they provide full 360 degree coverage with no gaps. If it happens near your car, it's on camera.

How do I view the footage?

Three ways. View it directly on the dashcam screen. Remove the memory card and view on your computer. Or connect via WiFi and download clips straight to your phone through the free app. Whatever is easiest for you.

What is parking mode?

Parking mode keeps the cameras running when your car is parked and turned off. Motion detection kicks in and starts recording the moment it senses movement nearby. This is how customers catch hit-and-runs, door dings, and vandalism that happen while they're not there. You come back to a dent in your door and the footage is already saved.

How long can it record?

The included 32GB card holds roughly 4 to 6 hours of continuous footage. The system uses loop recording, so it automatically overwrites the oldest footage when the card fills up. The important stuff is protected automatically. When the G-sensor detects an impact, that footage gets locked so it can't be overwritten. The evidence is always there when you need it.

Does it record audio?

Yes. Records audio inside the vehicle by default. You can turn this off in settings if you prefer.

Is it hard to install?

No. Most customers install it themselves in under 15 minutes. The front unit mounts to your windshield with the included adhesive mount. No drilling, no wiring into your fuse box. Stick it on, plug it in, you're protected.

Does it track speed and location?

Yes. The Road Guardian 360 logs your exact speed and location, embedded directly in your footage. This is critical in insurance disputes or legal situations where someone claims you were speeding or at fault. The data proves exactly what happened, where, and how fast you were going.

Will it drain my car battery?

No. The Road Guardian 360 has a built-in voltage monitor that automatically shuts off parking mode if your battery drops below a safe level. You get overnight protection without ever worrying about a dead battery in the morning.

Does it work at night?

Yes. All four cameras have night vision for clear footage in low light and complete darkness. Most incidents happen at night. The Road Guardian 360 was built for that.

Payment & Security

What payment methods do you accept?

All major credit cards including Visa, Mastercard, and American Express. Plus PayPal, Apple Pay, Google Pay, and Shop Pay. Whatever is easiest for you.

Is my payment secure?

Yes. All transactions are processed through Shopify Payments with 256-bit SSL encryption. We never see or store your credit card information. It's the same level of security used by the biggest online retailers in the world.

Still Need Help?

How do I contact customer support?

Email us at support@antiapex.com. A real person reads every message and replies within 24 hours, usually much faster. No bots. No ticket systems. Just us.

Do you have a phone number?

We handle everything through email because it lets us give you better support. We can send photos, videos, step-by-step instructions, and keep a record of everything so nothing falls through the cracks. It means every issue gets resolved properly, not just talked about and forgotten. Email us at support@antiapex.com and you'll hear back from a real person, fast.

Still got a question?

Email us and a real person from our team replies within 24 hours, usually much faster.

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